Front Counter/Desk Attendant
Pleasant Hill Lanes is currently accepting applications for Part Time Front Desk team members. We are a family owned and operated bowling center.
Day, Night, & Mid-day shifts available
- Bowling experience is a plus but training is available.
- Greets customers pleasantly and provides information on center programs and service, promotions, pricing and specials. Answers phones in a professional and pleasant manner and takes reservations. Records messages for follow-up.
- Schedules, cancels and confirms reservations. Records attendance and sales receipts.
- Tracks lane availability, assigns open lanes to guests/parties, issue rental shoes. Prepares for leagues and starts leagues on time.
- Accurately rings sales at counter and follow cash control procedures. Responsible for maintaining and balancing the register.
- Promptly notifies mechanic of pinsetter malfunctions
- Explains and troubleshoots automatic scoring equipment. May set bumpers as requested by guests.
- Operates POS equipment, computers and P/A system.
- Readily assists colleagues with miscellaneous duties to prevent delays in the customer service experience. Actively helps to inspect equipment and detect wear and damage, insuring quality and safety to customers.
- Promptly assists and responds to all customer questions or request by immediately taking ownership of the inquiry and guiding the resolution. Interacts with customers as they leave the facility, thanking them for their business and inviting them back.
- Proactively insures that a clean, safe environment, including restrooms, is maintained at all times.
- Ability to work varying shifts, weekend, holidays, as well as extended workdays to support business needs.
Other duties may be assigned.
Our ideal team applicants should have:
- Outgoing personality and professional – you smile all the time, make eye contact with everyone
- Cash handling skills – you know how to count back change, verify ID’s on credit cards
- Comfortable speaking on the phone and aiding customers in all facets of the business.